Practice Area
Trilect Associates represents both consumers and businesses in consumer disputes before Indian consumer forums and commissions. As e-commerce, digital payments, and online services expand rapidly across India, consumer disputes have grown correspondingly, and businesses and consumers alike need legal counsel that understands both the procedural framework of the Consumer Protection Act, 2019, and the commercial realities of the sectors involved.
We represent consumers seeking redress for deficient goods and services, and businesses defending complaints before District, State, and National Consumer Disputes Redressal Commissions, guiding clients through filing, evidence, and hearings under the Consumer Protection Act, 2019.
E-commerce continues to account for the largest share of consumer complaints in India. We advise online platforms, sellers, and consumers on compliance with the Consumer Protection (E-Commerce) Rules, 2020, covering disclosure obligations, unfair trade practices, and liability for defective products and undelivered or misrepresented services.
Alongside e-commerce, we regularly handle consumer disputes in sectors that see a disproportionate share of complaints in India, including banking, financial services and insurance, real estate and housing, travel, tourism and airlines, and consumer durables and electronics, bringing sector specific context to each matter.
We help businesses reduce their consumer dispute exposure before it arises, advising on product liability, service deficiency risk, advertising and labelling compliance, and unfair trade practice exposure under the Consumer Protection Act, 2019.
Why Trilect
Because we act for both consumers and businesses, Trilect Associates understands consumer disputes from both sides of the table, helping every client build the strongest possible position.